Return & Exchange Policy
Our return policy is effective for 10 DAYS since receiving your product. To be eligible, your item must be unused, unwashed, in the same condition that you received it, and it must also be in the original packaging.
Please note that all panties and sale items are not returnable or exchangeable.
Please make sure to read our item descriptions carefully. Bear in mind that photos may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace the item.
Our Responsibility:
Faulty Product - If the product has a manufacturing defect.
Wrong Item Sent - If we send you the wrong product, color or size.
Items received that are defective or damaged will be replaced with the same item free of charge.
Your Responsibility:
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot exchange that item.
For example - incorrectly provided address:
If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process:
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Please follow these instructions for Return Request:
- Take a photo of the problem – If the problem is size, please use a ruler.
- Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” and your name to hello@lazeinlingerie.com.
- The photo(s)
- A specific description of the issue (reason for your return)
- The Order Number - If there are multiple products in an order, identifying the product with the issue.
Our support team will respond within 3 business day and Return Instructions will be provided. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please allow up to 7-14 working days for returned items to reach our warehouse and for processing.
Returns will not be granted if the customer ordered the incorrect size / color / quantity etc. We ship the exact item(s) that you select at time of purchase.